Privacy Policy

Last Updated May 2026

1. Introduction

At Hope Customs, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, or use our services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following information:

  • Name

  • Email address

  • Phone number

  • Billing or delivery information

  • Device information submitted for repairs or upgrades

  • Messages or enquiries sent through contact forms, email, Instagram, or other communication platforms

  • Website usage data through cookies and analytics tools

We only collect information necessary to provide our services and improve customer experience.

3. How We Use Your Information

Your information may be used for:

  • Responding to enquiries

  • Providing customer support

  • Processing orders or repair requests

  • Completing custom builds or technical services

  • Maintaining warranty or service records

  • Improving our website and services

  • Communicating important updates regarding services or orders

We do not sell customer information to third parties.

4. Device Data & Repairs

When devices are submitted for repair, upgrade, or diagnostics:

  • Limited access to files, software, or system settings may be necessary to complete requested services.

  • Hope Customs will always aim to respect customer privacy and avoid unnecessary access to personal files.

  • Customers are strongly advised to back up important data before submitting devices.

Hope Customs is not responsible for data loss, corrupted files, or software issues that may occur before, during, or after repair services.

5. Password & Account Access

Customers may occasionally be required to provide passwords or login details for testing or diagnostics purposes.

Any provided information will:

  • Be handled confidentially

  • Only be used where necessary

  • Not be stored after completion of services unless required for ongoing support

6. Cookie & Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.

These may include:

  • Essential website functionality cookies

  • Performance and analytics cookies

  • Visitor behaviour tracking through platforms such as Squarespace Analytics or Google Analytics

Users can manage or disable cookies through their browser settings.

7. Third-Party Services

We may use trusted third-party platforms and services, including:

  • Squarespace

  • Payment providers

  • Email services

  • Instagram

  • Analytics providers

These third parties may process limited information necessary for providing their services.

Hope Customs is not responsible for the privacy practices of third-party websites or platforms.

8. Data Storage & Security

We take reasonable steps to protect customer information from unauthorised access, misuse, or disclosure.

Information may be stored digitally for:

  • Customer support

  • Accounting purposes

  • Warranty records

  • Service history

We only retain information for as long as reasonably necessary.

9. Your Rights

Under applicable UK data protection laws, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal data where applicable

  • Withdraw consent for certain communications

Requests may be submitted using the contact details below.

10. Marketing Communications

Hope Customs may occasionally respond to enquiries or provide updates relating to ongoing services or orders.

We do not send excessive marketing communications, and customers may request to stop receiving non-essential communications at any time.

11. Legal Basis For Processing

Hope Customs processes personal information only where there is a valid legal basis to do so under applicable UK data protection laws.

These legal bases may include:

  • Customer consent

  • Fulfilling a service or contract

  • Legal and accounting obligations

  • Legitimate business interests, such as responding to enquiries, maintaining records, and improving services

We only collect and use information where reasonably necessary for operating and improving our business.

12. Changes To This Policy

This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, or website functionality.

The latest version will always be available on this page.

13. Contact Us


Hope Customs
United Kingdom

Email: sales@hopecustoms.co.uk
Instagram: @hopecustomsuk
WhatsApp: Coming Soon