Terms & Conditions

Last Updated May 2026

1. Introduction

Welcome to Hope Customs.

These Terms & Conditions govern the use of our services and website. By using our services, purchasing products, or submitting enquiries through our website, you agree to the terms outlined below.

Hope Customs provides custom PC builds, laptop and desktop repairs, upgrades, diagnostics, refurbishment services, and related technical support within the United Kingdom.

2. Services

We currently offer services including:

  • Custom PC builds

  • Desktop and laptop repairs

  • Hardware upgrades

  • Diagnostics and fault finding

  • Refurbished systems

  • General technical support

All work is completed based on specifications and requirements agreed with the customer before work begins.

3. Quotes & Pricing

  • All quotes are provided based on the information available at the time.

  • Quotes are typically valid for 7–14 days unless otherwise stated.

  • Prices may change due to component availability or market fluctuations.

  • Additional faults or required parts discovered during repair may result in revised pricing.

  • Any additional costs will always be communicated before proceeding.

Hope Customs reserves the right to refuse or withdraw quotations at any time.

4. Payments

  • A deposit may be required before parts are ordered or work begins.

  • Full payment must be made before collection, delivery, or return of any completed system or device unless otherwise agreed in writing.

  • Failure to make payment may result in delays or refusal of service.

  • Accepted payment methods will be confirmed during the order process.

5. Customer Responsibilities

Customers are responsible for:

  • Backing up all important files and data before handing over devices

  • Removing sensitive or confidential information where possible

  • Providing accurate information regarding faults or requested work

Hope Customs is not responsible for data loss, corrupted files, or software issues unless otherwise agreed in writing.

6. Repairs & Custom Builds

  • All services are carried out professionally and with reasonable care.

  • We are not liable for pre-existing faults, hidden hardware issues, or unrelated failures that may occur during or after repair.

  • Any additional issues identified during work will be discussed with the customer before proceeding.

  • Custom systems are built according to the specifications agreed with the customer.

7. Turnaround Times

  • Estimated turnaround times are provided where possible.

  • Completion dates are estimates only and are not guaranteed.

  • Delays may occur due to parts availability, shipping delays, supplier issues, or workload.

  • Customers will be updated if significant delays occur.

8. Warranty

New Components
New components supplied by Hope Customs are covered by their respective manufacturer warranties.

Refurbished / Used Components
Refurbished or used components may include limited warranty coverage or no warranty depending on the item.

Labour Warranty
A limited workmanship warranty may be provided on completed work or custom builds where applicable.

Warranty does not cover:

  • Physical damage

  • Accidental damage

  • Liquid damage

  • Software corruption

  • Customer misuse

  • Overclocking or unsupported modifications

  • Third-party repairs or tampering

9. Refunds & Cancellations

  • Deposits are non-refundable once parts have been ordered or work has commenced.

  • Custom-built systems are non-refundable once assembly has begun.

  • Refunds may be considered only where required by UK consumer law or at our discretion.

  • Customers must request cancellations before work begins to be eligible for any refund consideration.

10. Liability

Hope Customs shall not be held liable for:

  • Loss of data

  • Loss of earnings or business

  • Software issues

  • Indirect or consequential damages

  • Delays caused by suppliers or delivery services

Devices and systems are left with us at the customer’s own risk unless otherwise agreed.

11. Data Protection & Privacy

  • Customer information is handled securely and confidentially.

  • We do not sell or share personal information with third parties.

  • Access to customer devices is limited strictly to what is necessary for completing agreed services.

Customers are encouraged to remove sensitive information before submitting devices for repair or upgrade.

12. Communication

We may communicate through:

  • Email

  • Instagram

  • WhatsApp

  • Other agreed methods of contact

We aim to respond to enquiries within 24–48 hours where possible.

13. Right to Refuse Service

Hope Customs reserves the right to refuse service if:

  • Requests are unlawful or inappropriate

  • A device is deemed unsafe to work on

  • Payment terms are not met

  • Customers display abusive or threatening behaviour

14. Collection, Delivery & Shipping

  • Customers are responsible for providing accurate delivery and contact information.

  • Delivery and collection times are estimates only and are not guaranteed.

  • Hope Customs is not responsible for courier delays, failed deliveries, or damages caused during transit once items have been dispatched.

  • Customers are advised to inspect systems or devices upon arrival and report any issues as soon as possible.

15. Software & Licencing

  • Hope Customs does not install unauthorised, pirated, or illegal software under any circumstances.

  • Customers are responsible for supplying or purchasing valid software licences where required, including operating systems and productivity software.

  • Some systems may be supplied without an activated operating system unless otherwise agreed prior to sale or build completion.

16. Performance Disclaimer

  • Performance figures, benchmark estimates, and FPS expectations are approximate and may vary depending on hardware configuration, software versions, background applications, game updates, and user settings.

  • Hope Customs cannot guarantee identical performance results across all systems or software environments.

17. Portfolio & Marketing

  • Hope Customs may photograph or showcase completed systems, builds, or setups for portfolio, gallery, website, or social media purposes.

  • No personal customer information will be shared publicly.

  • Customers may request that their build or device is not featured in promotional content.

18. Abandoned Devices

  • Customers will be contacted when devices or systems are ready for collection.

  • Devices left uncollected for more than 30 days without communication may be considered abandoned.

  • Hope Customs reserves the right to charge reasonable storage fees where applicable.

19. Device Condition & Hygiene

  • Devices submitted for repair or upgrade should be in a safe and reasonable condition.

  • Hope Customs reserves the right to refuse service on devices containing excessive dirt, liquid damage, biohazards, infestations, or hazardous conditions that may pose a risk to equipment or health.

20. Passwords & Device Access

  • Customers may be required to provide passwords or login access where necessary for diagnostics, testing, or software installation.

  • Any provided passwords or account details will be handled confidentially and will not be stored after service completion unless otherwise required for ongoing support.

21. Invoice & Record Keeping

  • Hope Customs may retain invoices, service records, and communication history for accounting, warranty, and support purposes.

  • Customer information is stored securely and handled in accordance with applicable UK data protection laws.

22. Changes to Terms

These Terms & Conditions may be updated at any time without prior notice.

The latest version will always be available on this page.

23. Contact Information

For any questions regarding these Terms & Conditions, please contact:


Hope Customs

Email: sales@hopecustoms.co.uk
Instagram: @hopecustomsuk
United Kingdom